Question 1

When are your classes?

Accepted Answer

We’ve got something for the early birds and the after-work crew 🐦💪
Resistance Days (Mon/Wed/Fri):
 5:30am, 6:30am, 9:00am, 4:30pm
Cardio/Hybrid Days:
Tuesday: 5:30am, 6:30am, 4:30pm
Thursday: 5:30am, 6:30am, 9:00am, 4:30pm
Saturday:
 8:30am (weekend sweat session 🔥)

Question 2

What does a membership include?

Accepted Answer

All the good stuff:
 ✔ Unlimited classes
 ✔ 24/7 open gym access
 ✔ A pretty awesome community (just saying 😄)

Question 3

Do I need to sign a contract?

Accepted Answer

Not exactly! No scary fine print here! 🙌
We’re all about flexibility because, well… life happens. Membership renews monthly, on the first of the month, but you can cancel anytime with just 10 days’ written notice. You do need to sign off to that. No guilt, no pressure—but we do think you’ll love it here 😉

Question 4

How do I get into the gym?

Accepted Answer

We’re a bit of a hidden gem 💎
The gym entrance is at the back of the building (the front on St. Catharine Street is retail only). You can access the parking lot via the alley off St. Catharine Street or from Scott Street.
Members get a personal access code 🔐
On a trial? Just knock—we’ve got you! (Or we may send you a temporary code.)

Question 5

How do I pay?

Accepted Answer

We offer:
 ✔ Credit card (with a $3.50 surcharge)
 ✔ ACH/bank payments
If you’re using ACH, grab a cheque for the details and follow the little “i” instructions when entering your info (pro tip: your routing number is your branch + transit number with no spaces in between!) 
Please don’t use a debit card for ACH*. It will not work.

Question 6

What type of footwear is required?

Accepted Answer

Indoor shoes only, please 👟
Runners or cross-training shoes work best. Bonus: members can leave their shoes here on our shelves. One less thing to carry!

Question 7

I am a beginner, will this be too tough?

Accepted Answer

Not at all! This is exactly where you should start 🙌
Our workouts are designed for all levels. You can dial things up or down depending on where you’re at, and our coaches always provide modifications.
No matter your starting point, you belong here.

Question 8

Can I put my membership on hold?

Accepted Answer

Absolutely 👍
Heading out of town or taking a break? Just email us and we’ll pause your membership until you’re back.

Question 9

How long are the classes?

Accepted Answer

45 minutes of getting stronger, faster, and sweatier 💥
Some members like to stick around after to stretch and cool down, totally up to you.

Question 10

Can I join anytime or only at the beginning of the month?

Accepted Answer

Anytime! 🎉
No need to wait, jump in whenever you’re ready. Take the leap!

Question 11

I need to bring my child, is that allowed?

Accepted Answer

We totally get it, life doesn’t always come with childcare!
While we encourage members to enjoy this time for themselves, kids who can safely hang out independently (for the full 45 minutes) are welcome to come along.
We also have a large entry space they can sit in, plus free Wifi. It's also a great example to have them watch you show off your strength and inspire them for the future! 💪
Interested in them joining? Kids 12+ can request a membership with a caregiver.

Question 12

Are there showers?

Accepted Answer

Yes! 🚿
 We have one shower available in one of our two bathrooms. Just bring your own towel and soap.

Question 13

Can I buy food or drinks there?

Accepted Answer

We keep it simple!
We don’t sell food, but water bottles are available for purchase. Just bring a loonie and pop it in the labeled box near the water fridge💧
There’s also a refill station near the garage door in the weight area.

Question 14

What are the benchmark classes?

Accepted Answer

Think of these as your progress check-ins 📈
Four times a year, we run benchmark workouts to help you see how far you’ve come (and where you might want to level up next). We test both strength and cardio, using the same workouts each time so you can clearly track your improvements.
It’s equal parts motivating, empowering, and maybe a little sweaty 😅 There’s nothing better than seeing your hard work pay off in real numbers!

THE HIIT CREw inc.
stronger together

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